Delivery Information
FREE on orders over £75
£5.50 - Standard Delivery (3 -5 Working Days)
**This service is available for UK mainland only**
Dispatch may take up to 48hrs if ordering on a weekday, Monday - Thursday. Orders Friday - Sunday and bank holidays are dispatched next working day.
Europe
FREE on orders over £75
£30 - International (2 - 11 Working Days)
Rest of World
FREE on orders over £75
£30 - International (3 - 17 Working Days)
Returns
Should you wish to return your products please use our returns portal. Click the link below to process your shipping label and this will then instruct you on the next steps to progress with your return.
Make sure you have the correct order number and are using the correct email address that you originally placed your order with when returning your items through our portal.
Please note we do not offer free returns outside of the UK. For International Orders please follow the link below to print your personalised label.
Items should be returned within 28 days from your delivery date. The garments must be unused and with all relevant tags still attached. Our packaging is a part of the product and must be returned with the goods. This is to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
It is your duty to take reasonable care of the goods and you will be liable for any damage until the package is received into our warehouse. We are not responsible for any lost or missing packages returned to us by Royal Mail, Hermes, or any other delivery services.
Please make a note of your tracking number from the label before dispatching your item. You may need to provide this if your parcel is delayed/lost in transit.
If you have any questions or concerns about your return, please contact customer service at concierge.silverstone@castore.co.uk along with your name and order number and one of representatives will be more than happy to help.