What does the post and packing charge include?

Post and packing includes VAT. All goods are sent out registered post. Goods are insured for loss or damage. We ensure items have appropriate packaging to alleviate the possibility of damage.

 

When will my credit card be charged?

If you place an order with us and wish to pay by credit card, your card will be debited at the point of order. Please ensure funds are available. 
We will make the any refunds using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise, or we will process via cheque.

Why did I receive a call or letter telling me that one of the items in my order is out of stock?

Sometimes when we get down to low stock levels within our warehouse, we come across stock that is damaged and therefore we are unable to send these items out to our customers. We will always contact our customers by any of the following methods of communication: Telephone, letter or e-mail.

Is my information that I have entered on to the site secure?

Security is very important to us. Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of your Personal Information. Your Personal Information will not be kept longer than is necessary for the purposes stated when you registered or in this Privacy Policy.

I have not yet received my order, how do I check the current status of the order?

Please contact our office on 0344 3728284 and one of our team will investigate the matter. 

I want to buy tickets and order some goods from the online store; can I do this all at once?

Unfortunately we are unable to process ticket requests.

Please CLICK HERE and we will direct you to the ticketing page.

Why will an operator not discuss an order with me?

Due to the data protection regulations, we are only able to discuss orders/accounts with the account holder.